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Returns

Hassle Free Returns

We want you to be happy with your purchase from Millie & Ralph. If for any reason you are not satisfied with your purchase we offer a 28 days return policy where you can return any unused item(s), in its original packaging, with tags still attached, provided that it is in a resalable condition.

Sale/discounted items need to be returned in 14 days. Gift cards are non-refundable.

Any items returned after 28 days will be credited as a store credit only. We reserve the right to refuse to refund/credit any items returned after 28 days.


How Do I Return An Item?

  • Simply fill in the returns form included in your parcel
  • Package your items in their original packaging with tags still attached and in a resalable condition.
  • Attach the Royal Mail Returns label to your parcel. Need a new label? Download our UK returns label here
  • Take your package to any Post Office and keep the tracking information.

You may arrange to return your items with another courier if you prefer. However, we do recommend using our returns label to save you costs on returning items. 

Please ensure that you make a note of the tracking number when returning your parcel as we will not be responsible for lost parcels returned to us without Tracking Information.

We aim to credit your original payment method with 10 working days.

PLEASE NOTE: A Returns Handling Fee of £3.00 will be deducted from your return when using our UK returns label.

All delivery charges are non refundable in any circumstances - If you received free shipping for spending over a certain amount and your refund takes your total order amount under the spend threshold we reserve the right to also deduct our standard shipping fee of £3.99 from your refund.


What is your return address?

Please return items to:
Millie & Ralph
Returns Department
32 Upgate
Louth
Lincolnshire
LN11 9ET


Can I Exchange An Item?

Unfortunately at present we do not offer exchanges. If you wish to exchange your item for an alternative size, please return your order for a full refund and reorder the required size on our website. 


Faulty / Damaged Items.

If you have received items which are damaged or faulty you must notify us and return damaged items within 14 days of purchase.